The contract between us
These terms and conditions govern all transactions between us and any sale of goods by us to you. Please read them carefully. When you place an order to purchase goods from the site, and we have approved your payment details, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order. Our acceptance of your order brings into existence a legally binding contract between us (‘your Contract’). These terms and conditions, together with the prices displayed on our website, delivery details, contact details and any document expressly referred to in these terms and conditions, set out the whole of our agreement relating to the sale of goods by us to you. These terms and conditions do not affect your statutory rights.
Description and availability
All drawings, images, descriptive material, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods in order to assist your purchasing decision. All goods advertised are strictly subject to availability.
Prices and cancellation by us
The price payable for goods will be stipulated on our website at the time you place your order. The price is inclusive of VAT. Any delivery charges are extra.
We reserve the right to cancel your Contract if:
- we have insufficient stock to deliver the goods you have ordered; or
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error; or
- Your payment is not authorised or is refused.
If we do cancel your Contract, we will notify you by email and we will recredit to your account any sum debited by us from your credit card within 30 days of your order. We are not obliged to offer any additional compensation for disappointment suffered.
Withdrawal by you
You may withdraw from your Contract before the end of the 10th working day after you place your order, even if you have then already received the goods. You do not need to give us reason for withdrawing your order nor will you have to pay any penalty. You may withdraw from your Contract by returning the goods you have ordered within 14 days after they are delivered. The only circumstance in which you cannot withdraw from your Contract is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered. To withdraw your order you must notify us in writing at the address set out in our contact details page of this web site. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to our contact address at your own cost and risk. If you withdraw your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are withdrawing your order, any sum debited by us from your credit card will be recredited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.
Delivery of goods to you
We will deliver the goods ordered by you to the address you gave us for delivery at the time you make your order. We will try to deliver your goods within 28 days but delay in delivery is sometimes outside of our control. Any dates we give you for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods to you. You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address and your payment has been authorized and cleared by the credit card company. Once the goods have been delivered we no longer have any responsibility for any loss or damage to the goods.
If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, our only obligation will be:
- To make good any shortage; or
- To replace or repair any goods that are damaged or defective; or
- To refund to you the amount paid by you for the goods in question.
To the extent permitted by law, we shall not be liable to you for any indirect or consequential loss or damage. Our maximum liability to you arising from any product you purchase from us shall be the price you paid for the product. We shall have no liability to you for any direct or consequential loss that is caused by any event or circumstance beyond our reasonable control, which shall include, but not be limited to, acts of god, civil commotion, riots, flood, drought, fire, and legislation.